Support wherever you are
We provide 24/7 global support through our app, email, and phone from our headquarters in Zurich. Our team is always ready to help.
Three ways to reach us
smartphone
In-App Support 24/7
Get instant help around the clock through the Straffnord mobile app. Tap Support in your account menu to start a live chat with our team.
Send Us a Message
Fill out the form below and our support team will respond within 24 hours.
Swiss Headquarters: Bahnhofstrasse 42, 8001 Zurich, Switzerland
Frequently Asked Questions
How do I open an offshore account with Straffnord? expand_more
You can open an account entirely online or through our mobile app in under 10 minutes. Provide your personal details and upload a valid form of identification. Our global verification process approves most accounts within 24 hours, regardless of your country of residence.
What are your customer support hours? expand_more
Our support team is available 24/7 through the in-app live chat, by phone, and by email. No matter your time zone, you can reach a real person whenever you need assistance with your account.
Is my money protected with Straffnord? expand_more
Yes. Straffnord is a regulated Swiss bank. Client funds are protected under the esisuisse deposit protection scheme (up to CHF 100,000 per depositor), fully segregated and held with licensed Swiss custodian banks.
How do I make a complaint? expand_more
We take complaints seriously. You can submit a complaint via the contact form above, by emailing complaints@straffnord.com, or by calling our 24/7 support line. We aim to acknowledge all complaints within 48 hours and resolve them as quickly as possible.
Swiss banking. Now yours, from anywhere.
Open an account in minutes, no visit to Zurich required. regulated, multi-currency, and built for international clients worldwide.
